Returns & Replacements – QuirkyTweed.com

1. Returns Policy Overview
We accept returns within 28 days of delivery for most items. All products must be:

  • Unworn and unused
  • In original condition with tags attached
  • Packaged with original protective covers
  • Accompanied by proof of purchase

2. How to Initiate a Return
Step-by-step process:

  1. Log into your account
  2. Select “Request Return” for relevant order
  3. Complete the digital returns form
  4. Print prepaid return label (UK only)
  5. Ship via recommended carrier

3. Refund Processing

  • Allow 5-7 business days after we receive return
  • Refund issued to original payment method
  • Original shipping costs non-refundable
  • International duties/taxes not reimbursed

4. Exchanges
For size exchanges:

  1. Return original item following standard process
  2. Place new order for preferred size
  3. Email customer service for price protection

5. Non-Returnable Items

  • Made-to-measure/custom orders
  • Final sale items (clearly marked)
  • Gift cards and packaging sets
  • Items without original authenticity tags

6. Faulty or Damaged Goods
If you receive defective merchandise:

  • Report within 48 hours of delivery
  • Provide clear photographs of issue
  • We cover return shipping costs
  • Choose replacement or full refund

7. International Returns

  • Customer pays return shipping
  • Mark package as “Returned Goods”
  • Include all customs paperwork
  • Recommended: Use tracked/insured service

8. Store Credit Option
Alternative to standard refund:

  • Receive 110% value in e-gift card
  • No expiration date
  • Applicable to future full-price purchases

9. Return Shipping Costs

  • UK returns: Free via prepaid label
  • EU returns: £8.50 deducted from refund
  • International returns: Customer responsible

10. Special Circumstances

  • Holiday extensions: 14 extra return days in December
  • Wedding/bridal orders: Special arrangements available
  • Corporate accounts: Dedicated returns portal

11. Sustainability Note
Returned items in perfect condition are:

  • Professionally steamed
  • Repackaged
  • Offered through our “Nearly New” program

12. Replacement Timeline
For approved replacements:

  • UK: 3-5 business days
  • International: 7-10 business days
  • Out-of-stock items: Full refund issued

For assistance with your return, please contact our Customer Experience team through your account dashboard. Include your order number in all communications.