Frequently Asked Questions – QuirkyTweed.com
Orders & Shipping
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: How long does processing take?
A: Orders are processed within 1-2 business days (excluding weekends/holidays).
Delivery Information
Q: What are your delivery options?
A:
- UK Standard: 2-3 business days (£5, free over £150)
- UK Express: Next day (£10)
- International: 5-10 business days (cost varies)
Returns & Exchanges
Q: What’s your return policy?
A:
- 28-day return window
- Items must be unworn with tags attached
- Free UK returns, international customers pay return shipping
Product Care
Q: How should I care for my tweed items?
A:
- Dry clean only
- Store in breathable garment bags
- Brush with soft bristle brush after wear
Sizing
Q: Are your sizes true to fit?
A:
- We provide detailed size charts for each product
- Most items run true to size
- For tailored pieces, we recommend consulting our fit guide
Custom Orders
Q: Do you offer customization?
A:
- Select styles can be customized
- Allow 4-6 weeks for made-to-order items
- Contact our tailoring team for details
Gift Services
Q: Do you offer gift wrapping?
A:
- Luxury gift wrapping available (£10)
- Handwritten cards included
- No pricing information in packages
Sustainability
Q: What are your sustainability practices?
A:
- Locally sourced British wool
- Zero-waste pattern cutting
- Recyclable packaging
- Carbon-neutral shipping
Quality Guarantee
Q: What if I’m not satisfied?
A:
- 100% satisfaction guarantee
- Quality issues addressed immediately
- Lifetime craftsmanship warranty on all tweed
Corporate & Bulk Orders
Q: Do you accommodate bulk purchases?
A:
- Special pricing for orders over 20 units
- Custom branding available
- Contact our wholesale team
Contact Options
For further questions:
- Use our 24/7 chat service
- Submit a query through our contact form
- Response time: within 12 business hours
QuirkyTweed.com – British Heritage, Modern Style