Delivery Information – QuirkyTweed.com

1. Shipping Destinations
We currently deliver to:

  • United Kingdom (Mainland)
  • European Union countries
  • United States & Canada
  • Selected international destinations

2. UK Delivery Options

  • Standard (3-5 business days): £4.95 (Free over £150)
  • Express (1-2 business days): £9.95 (Order by 12pm)
  • Saturday Delivery: £12.95 (Order by Friday 12pm)

3. International Shipping

  • Europe: 5-7 business days (from £9.95)
  • North America: 7-10 business days (from £14.95)
  • Rest of World: 10-14 business days (price varies)

4. Processing Time

  • Orders placed before 2pm GMT processed same day
  • Weekends/Bank Holidays not counted as business days
  • Made-to-order items: 4-6 weeks processing + delivery

5. Order Tracking
All shipments include:

  • Real-time tracking number
  • Email/SMS notifications
  • Delivery timeframe updates
  • Signature confirmation (orders over £250)

6. Customs & Duties

  • UK/EU orders: No additional charges
  • International orders: Customer responsible for all import fees
  • Recommended: Check local regulations before ordering

7. Delivery Issues
For problems contact us within:

  • 14 days for lost packages
  • 48 hours for damaged deliveries
  • 24 hours for incorrect items

8. Special Circumstances

  • Rural areas: May incur extended delivery times
  • Bad weather: Possible delays during winter months
  • High demand: Seasonal delivery times may vary

9. Packaging
All orders include:

  • Signature tweed dust bag
  • Recyclable protective packaging
  • Tissue wrapping with biodegradable coating

10. Click & Collect
Available at our London flagship store:

  • Ready within 2 business days
  • Free service
  • Valid ID required for collection

11. Sustainable Shipping
We offset:

  • 100% of carbon emissions
  • Through verified reforestation projects
  • Using DHL’s GoGreen program

12. Important Notes

  • Please double-check delivery address
  • We cannot redirect packages once shipped
  • Working day = Monday-Friday (excluding Bank Holidays)

For urgent delivery inquiries, please use our live chat service available 9am-5pm GMT weekdays.